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How customers and Fixers can work together (and mostly apart!) to stay healthy
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How customers and Fixers can work together (and mostly apart!) to stay healthy

Updated June 17th, 2021

We are happy to see that things are opening back up! We continue to operate under an abundance of caution and appreciate your cooperation with the operations listed below.

In preparation for your Fixer visit:

  • If you have any symptoms of illness, or if anyone in your home has any known exposure to anyone diagnosed with COVID-19 within the previous two weeks, please let us know and we will be happy to reschedule you.  There is no cost to cancel or reschedule

  • We require that you wear a mask while in the same room as your Fixer, in order to maintain the health of our employees and our customers

  • In addition, please follow social distancing guidelines of six feet of distance between you when in the same room as your Fixer

  • You may ask questions of your fixer or give instructions to your Fixer via text or call, to easily maintain social distancing

  • For bonus points: Disinfect any work areas in advance (though we will too), and let your Fixer know if they’re welcome to use your restroom

We have also been working on our end to make sure that we’re doing what we can to keep our Fixers and customers as safe and healthy as possible, including these measures already in place:

  • As has always been the case with our Fixer team, safety is our first priority. Any Fixer who feels unsafe is empowered and encouraged to leave a job site

  • Fixers are “stationed” at their own homes between jobs instead of our headquarters, and our office team is working remotely, to reduce contact

  • Fixers are doing daily self-checks to monitor their health, including symptom checks and temperature checks

  • We have provided thermometers to any employees who requested one

  • We have added paid sick time to each employee’s bank to allow then to stay home if they are symptomatic or suspect they have been exposed

  • Upon arrival, Fixers will be washing their hands for 20+ seconds with soap at the beginning and end of every customer visit, as well as using hand sanitizer to eliminate germs

  • Fixers will be wearing masks for the duration of their visit in your home, to protect you

  • Fixers will also be disinfecting any surfaces they interact with, both at the beginning and end of the job

The billing processes for Fixer.com have always been contactless — credit card information is entered through your Fixer.com account and payment is collected upon completion of the job via text, so there is no need to give any information directly to your Fixer. 

Please let us know if you have any questions! We thank you for booking with Fixer.com and look forward to working with you soon!

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